Ticket Terms and Conditions

  1. Tickets

All Tickets are sold subject to availability and to our Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase as purchase of Tickets constitutes acceptance of these Terms and Conditions  

Where a concession is claimed, proof of identity and concession entitlement (for example membership discount) may be required. 

  1. Price and payment

The price of the Ticket shall be the price set at the time Partisan accepts your order.  All prices set are inclusive of any applicable taxes. No order will be accepted until Partisan has received full payment. You will receive an order confirmation pending payment, a ticket will be generated after payment is received and accepted. 

  1. Changes to Event

Where reasonably necessary, the organiser of the Event and/or the Venue reserves the right to make alterations to the published Event programme. 

  1. Refunds/exchanges

Except where we offer an applicable Ticket exchange or resale facility, Tickets cannot be exchanged or refunded after purchase unless the event is cancelled or rescheduled. Where an Event is cancelled or rescheduled by Partisan, where an event is cancelled or rescheduled due to circumstances beyond our control, or where there is a material change to the programme of the event, you will be entitled to claim a refund from us in accordance with this clause. 

A ‘material’ change is a change which, in our reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. 

Where such a refund is sought you must bring this to our attention as soon as possible upon becoming aware of such change and, where the event has been rescheduled, at least 48 hours prior to the rescheduled event. The refund for Tickets equals the face value of the Tickets purchased. In order to claim Your refund, please email info@partisancollective.net with your order reference number. 

Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets except, at our discretion, where payment was made by cash.   

  1. Liability

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk.  Liability for the cancellation or rescheduling of an event, or for material changes to an event, will be limited to the refund as set forth in Section 4.   

We will not be responsible for any loss, theft or damage of your personal belongings, other than caused as a result of our negligence or other breach of statutory duty. 

  1. Cancelled/re-scheduled Events

It is your responsibility to ascertain whether an event has been cancelled or re-scheduled and the date and time of any re-scheduled event. Where an event is cancelled or re-scheduled, we will use our reasonable endeavours to notify you using the details you provided us with at the time of ordering. We do not guarantee that you will be informed of such cancellation before the date of the event. 

  1. Resale/use of Tickets and property

Re-sales or transfers of Tickets may be prohibited for certain events subject to the specific terms and conditions of those. You may not re-sell or transfer a Ticket for profit. All ticket re-sales must be at face value or below. 

Re-selling a Ticket for profit means any re-sale that seeks a price that is higher than the face value of the ticket and the relevant booking fee and/or handling fee (if any) that you paid for the Ticket.  

Where a Ticket is offered for resale in line with these terms and conditions, you must provide to the buyer full details of the ticket. Buyers must also be made aware of these terms and conditions and any other terms and conditions that are specific to the event.  You should check whether any special terms apply before offering a free Ticket for resale. Free tickets are often provided for specific reasons limiting their transferability. 

  1. Void Tickets

Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. 

Void Tickets are non-refundable. 

  1. Restrictions on the purchase of tickets

Tickets may be restricted to a maximum number. Any such restriction shall be notified to You at the time You book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number and without the Agent’s agreement, without prior notice unless the purchase of an excess was due to Our error. 

  1. Conditions of Admission

Partisan reserves the right to refuse Ticket holders admission to the venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void. 

We also reserve the right to request that Ticket holders leave the venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, Partisan may remove a Ticket holder who: 

1) has behaved in the venue in a manner which, in the reasonable opinion of Partisan has, or is likely to affect the enjoyment of other visitors; or 

2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or 

3) fails, when required, to produce proof of identity or age. 

You must comply with instructions and directions given by Partisan staff and volunteers.  

No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.  

  1. Restrictions and prohibitions

By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The Promoter may use such films and recordings (including any copies) without payment. 

The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside the venue may be forbidden at certain events, please make note of any signage around the venue upon arrival.  

Alcohol may only be purchased from Partisan. Partisan is a strictly non-BYOB venue. Smoking is not permitted inside. 

The following are not permitted within Partisan during live music events 

1)  animals (with the exception of guide dogs); 

2) Your own alcohol 

3) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives); and 

4) illegal substances. 

Partisan reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management Partisan, may cause danger or disruption to other members of the audience or the event or is one of the items not permitted in the venue as listed above. 

When then there is a last-entry time on an event, late admission cannot be guaranteed. 

Ticket holders may only leave and re-enter the venue during an event at the discretion of the management of the venue. Otherwise, there will be no re-admission or pass-outs of any kind. 

The obstruction of gangways, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which You do not hold a Ticket is strictly forbidden. 

  1. Health and Safety

Ticket holders must comply with all relevant statutes, safety announcements and venue regulations whilst attending the Event. 

  1. Waiver

If we delay or fail to enforce any of these Terms and Conditions It shall not mean that we have waived our right to do so. 



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